Ref. EC-05 E-commerceMonthly plan
Store Care Plan
Updates, monitoring and fixes for your store, every month.
- Delivered remotely
- Fixed price, excluding VAT
- Scope confirmed in writing before kickoff
- Response targets are measured in business hours, Monday to Friday.
Overview
A monthly plan that keeps your store updated, monitored and backed up, with a set number of hours each month for fixes and small changes.
Stores tend to break slowly: an outdated extension, an expired certificate, a theme change that hides the checkout button on one model of phone. Store Care makes someone responsible for watching for this, fixing it and telling you what changed.
Monthly hours cover fixes, content and catalogue updates or small improvements. You receive a short report every month. Unused hours do not carry over to the next month.
What’s included
- Platform, theme and extension updates, tested before they go live
- Uptime and checkout monitoring with alerts
- Backups verified every month
- Certificates, security headers and admin access reviewed
- Monthly hours for fixes, content and small changes
- A monthly report: what changed, what we found, what we recommend
What you receive
- A monthly report
- An up-to-date inventory of access and extensions
- A log of every change made
What we need from you
- Admin access to the store and its hosting
- A contact who can approve changes
Not included
- New features or redesigns beyond the monthly hours, which are quoted separately
- Platform, app and hosting fees
Monthly plan
| Standard | 4 hours a month · response by the next business day | — | €290 / month |
|---|---|---|---|
| Plus | 10 hours a month · response within 8 business hours | — | €590 / month |
| Pro | 20 hours a month · response within 4 business hours · quarterly review call | — | €1,090 / month |
Questions
What is the minimum term?
Three months. You choose the number of months when you order (3 to 12), and the plan is paid in advance for that period.
What does “response” mean?
The time between your request reaching us during business hours and a person starting on it or replying with a plan. It is a target for acknowledging and starting work, not a promise that every fix is finished within that time.