Frequently asked questions

Open the package, choose a tier (and the number of months for a monthly plan), add it to your cart and check out. We confirm the order in writing within 2 business days.

Yes. Describe what you need on the contact page and we reply with a recommendation or a written quote.

Our services are designed for businesses. If you order as a consumer, you have the statutory rights described in our Cancellations and Refunds Policy.

Yes, and many orders do — for example a store launch with analytics set-up and a care plan. We coordinate them as one project with one lead.

Yes. The price shown for a package and tier is the price for the scope described. If you ask for more, we quote the difference before doing it.

Prices are shown excluding VAT. Any VAT due is added according to the rules that apply to your order and shown on your invoice.

By card at checkout where available, or by bank transfer against our invoice. Work is scheduled once payment has been received.

All prices are in euros (EUR).

No. Platform subscriptions, software licences, payment-provider fees, domains and advertising spend are paid by you directly to each provider, so the accounts stay yours.

Remotely: by video call, email, screen-sharing and shared documents. No physical goods are shipped.

We propose a kickoff date within 5 business days of confirming your order and receiving payment — or later, if that suits you better.

Each package page shows an indicative timeline in weeks from kickoff. It assumes you can provide the access and information listed for that package.

Monday to Friday, 09:00–17:30 UK time, excluding public holidays in England and Wales.

Yes. Changes that do not affect the price are accommodated where possible; changes that add work are quoted first and only carried out once you accept the quote.

Before kickoff you can cancel for a full refund. After kickoff we refund the price of the work not yet performed. Monthly plans can be stopped at the end of any paid month.

We tell you as soon as we know and refund the price of any work not delivered.

Deliverables created specifically for you become yours once they are paid in full, and platforms, domains and marketing accounts are opened in your name.

Confidentiality is already part of our terms, and we are happy to sign your non-disclosure agreement as well.

We ask for the minimum access a task needs, through invitations or a shared password-manager vault — never passwords by email — and we remove it when the work ends.