Summary
- Before kickoff: cancel at any time for a full refund.
- After kickoff: we refund the price of the work not yet performed.
- Monthly plans: stop at the end of any paid month; months paid in advance that have not started are refunded in full.
- Consumers: a statutory right to cancel within 14 days, explained below.
1. Cancelling a project package
Write to info@expensivechiodo.com with your order reference. If no kickoff has taken place, we refund the full amount paid. If work has started, we refund the price of the work not yet performed, calculated by reference to the milestones in your confirmed scope. Completed milestones, and third-party costs we incurred on your behalf with your approval, are not refundable.
2. Cancelling a monthly plan
You can cancel a monthly plan at any time, with effect from the end of the current month. Months paid in advance that have not yet started are refunded in full. The current month is not refunded, and unused hours do not carry over or convert into a refund.
3. If we cancel
If we cannot deliver what we agreed — for example, because the scope turns out not to fit your systems — we tell you as soon as we know and refund the price of any work not delivered. If we cancel before kickoff, you receive a full refund.
4. Consumers: your statutory right to cancel
If you are a consumer — you buy for purposes outside your trade, business, craft or profession — you can cancel the contract within 14 days of the day it is concluded, without giving any reason. In the UK this right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; in the EU, from the national laws implementing Directive 2011/83/EU.
To cancel, send us a clear statement of your decision by email to info@expensivechiodo.com. You may use the model wording below, but you do not have to.
If you asked us to start work during the cancellation period, you pay an amount in proportion to what was provided until you told us you were cancelling. If the service was fully performed within the cancellation period at your express request, and you acknowledged that you would then lose the right to cancel, the right no longer applies.
We refund you without undue delay and no later than 14 days after we are informed of your decision, using the same means of payment you used unless you agree otherwise. You are not charged any fee for the refund.
Model cancellation wording
To Expensive Chiodo Ltd, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE, info@expensivechiodo.com: I hereby give notice that I cancel my contract for the supply of the following service: [order reference and package], ordered on [date]. Name: [your name]. Address: [your address]. Date: [date].
5. How refunds are paid
Refunds are made to the original payment method or, for bank transfers, to the account the payment came from, within 14 days of the refund being agreed.
6. Questions
Write to info@expensivechiodo.com with your order reference and we will help.